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MTS Safety Products, Inc. :: Warranty / Return Policy

Warranty / Return Policy

Unless otherwise stated, you have 30 days to return the product. You must contact us at 1-800-647-8168 for a Return Goods Authorization (RGA).
• All returns must be in resalable condition with all original packaging and instructions.
• We will credit you within 3-7 days after your return has been received and approved.
• If you are returning a non-defective product, you must pay return shipping fees. A 20% restocking fee shall be deducted from the total return amount.
• If you are returning a defective product, you must pay return shipping fees. Credit or replacement will be issued once item is inspected and verified by the manufacturer.
• If your return qualifies for a replacement, we will cover shipping costs back to you.
• SPECIAL ORDER ITEMS ARE NOT RETURNABLE.
• Any stock item ordered in quantities greater than our normal stock levels and/or purchased as a separate order from our manufacturer is considered a SPECIAL ORDER and subject to these terms.
• Manufacturer warranties on products are passed in full to the customer less any shipping/handling charges.

Returns Must Meet ALL Applicable Criteria. If your returned product does not match all applicable criteria listed below, it may be rejected by our Returns Warehouse and returned to you.
All returns must include the following:
• Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
• Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product
• Removal of the UPC code voids any possibility of return regardless of RGA or credit request status.
• Valid Return Merchandise Authorization (RGA). See RGA Conditions, below.
• Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
• All accessories (chargers, batteries, tools, etc.)
• Manufacturer documentation (manuals, warranty cards, registration information, etc.)
• The RGA number must not be written on the original manufacturer's packaging or box. Please write the RGA number on the label used to return the item or the brown shipping box.

Return Policy changes: This Return Policy was last changed on August 27, 2007. If mts-safety.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document. Mts-safety.com may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted. Thank-you for your business and please contact us with any questions at 1-800-647-8168 or sales@mts-safety.com.com.

 

 
 
 

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